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ITIL Foundation Essentials: The Exam Facts You Need, by Claire Agutter
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ITIL(R) Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes. Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education. THE essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including: A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services. A point-by-point summary of the purpose, objectives, scope and value of the five stages of the service lifecycle that form the ITIL core; from strategy and design, through to transition, operation and continual service improvement (CSI). Separate sections in the guide are dedicated to describing key concepts and terminology (including "stakeholders" and "processes, functions and roles") and throughout the pocket guide the wide range of 3, 4 and 5 letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained. A brief summary of the ITIL qualification scheme and the Foundation exam. Preparation for the ITIL Foundation Certificate in IT Service Management - Use it to get the results you need!
- Sales Rank: #113953 in Books
- Published on: 2012-09-06
- Original language: English
- Number of items: 1
- Dimensions: 7.01" h x .32" w x 4.37" l, .26 pounds
- Binding: Paperback
- 148 pages
About the Author
Claire Agutter has been an ITIL principal lecturer since 2007. She has been involved in exam panels for ITIL V2 and V3, and has provided online ITIL training to hundreds of successful Foundation delegates through IT Training Zone Ltd.
Most helpful customer reviews
2 of 2 people found the following review helpful.
Title is accurate -- ITIL Foundation Essentials deliver
By R. Briggs
The title is accurate. The other ITIL books I've read (or at least skimmed) spend so much time idolizing ITIL that the meat needed to pass the exam is buried in the detail. Claire Agutter presents a terse, well-organized overview with a focus on what's needed to pass the Foundation exam. Those looking for an in-depth ITIL course, complete with justifications for implementing ITIL and replete with nuances, will be disappointed. Those wanting to pass the exam without fanfare will find what they need. (By the way, all of the illustrations in the book may be found online with a simple search.)
0 of 0 people found the following review helpful.
This book really extracts only the most pertinent information into an easily digestable format
By Dustin R.
Used this book to study for about 2 hours daily for a month and took the test and passed with flying colors. This book really extracts only the most pertinent information into an easily digestable format. Save your money and buy this book and use online practice tests and you will pass.
0 of 0 people found the following review helpful.
Unreadable diagrams, poor quality printing
By James H. Porter
The book's format is too small to have readable disgrams.
The poor printing quality and cheap paper contributed to the readability issue.
Most diagrams were copies of disgrams that were essentially full page illustrations in the original documnets. When reduced to one quarter the original size they are usuless.
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